No products
REGULATIONS
ONLINE STORE www.albiondepot.co.uk
1. General provisions.
1.1. The online store operating at www.albiondepot.co.uk (hereinafter referred to as the Store ) is the property of
ALBION DEPOT LTD
Company number 14663882
Registered office address:
158 Uxbridge Road West Ealing, London, England, W13 8SB
https://find-and-update.company-information.service.gov.uk/company/14663882
1.2. These Regulations set out the rules for using the Store, in particular the rights and obligations of the Seller and the Customer, the rules for placing orders and concluding and terminating purchase and sale contracts for the products offered by the Seller, as well as the rules for the performance of these contracts, as well as the rules on complaint handling and personal data protection. These Regulations also specify the rules for the provision of electronic services, which are provided only to the extent that allows customers to make purchases through the store. </ Span>
1.3. Customers can at any time obtain free access to these Regulations on the websites www.albiondepot.co.uk , including download and archive the content of the Regulations or print it. The Regulations are also made available to customers during the ordering procedure.
1.4. These Regulations are addressed to both consumers and entrepreneurs using the Store, with the exception of points 7 and 8 of the Regulations, which are directed only to customers who are consumers, and also with the exception of those provisions of the Regulations that clearly relate to consumers.
1.5. Customers may communicate with the Seller via e-mail, telephone and in writing (contact details as in point 1.1 of the Regulations), whereby customers place orders using the order form in accordance with the procedure provided for in point 3 of these Regulations.
1.6. All announcements, advertisements, price lists and other information posted on pages www.albiondepot.co.uk , relating to the products contained therein, do not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract within the meaning of art. 71 of the Codecivil.
2. Services provided electronically.
2.1. The Seller provides electronic services consisting in enabling customers to set up a user account on the Store's website and providing customers with the order form on the Store's website.
2.2. The user account service consists in enabling customers to use the Store's resources after logging in. Creating a user account requires completing and sending the registration form containing: name, address, correspondence address (if different from the main address) and e-mail address. The user account service is provided free of charge for an indefinite period. The Customer may at any time, without giving a reason and without incurring costs, delete his user account by sending the Seller a request to delete the account in writing or via e-mail (contact details specified in point 1.1 of the Regulations).
2.3. The order form service consists in enabling customers to place orders (declarations of will) for goods offered by the Seller via the Store's website, in accordance with the procedure provided for in point 3 of the Regulations. The service is provided free of charge and is of a one-off nature. Beehives servicega finished immediately after placing the order.
2.4. To browse the Store's assortment and place orders, you need a computer or other multimedia device with Internet access and an operating system that allows you to run an internet browser (e.g. Mozilla Firefox, Google Chrome, Opera, Internet Explorer) with Javascript support, as well as an active e-mail account electronic (email).
2.5. The Seller informs that the basic threats related to using the service provided electronically via the Internet include, in particular, interference by third parties (so-called hackers), computer viruses, Trojan horses or spam (not ordered electronic messages sent to many recipients at the same time). It is in the interest of every user of services provided via the Internet to install legal and up-to-date software that protects the user's device from the abovementioned threats.
2.6. Customers using the Store are obliged to refrain from any illegal activities, in particular from providing illegal content and from tampering with the content of the Store or its technical elements.
2.7. Complaints about services provided by eelectronically can be submitted in writing or by e-mail (contact details indicated in point 1.1. of the Regulations). Complaints will be considered by the Seller within 14 days.
3. The procedure for concluding the purchase and sale agreement.
3.1. The store accepts customer orders via the website www.albiondepot.co.uk . Orders can be placed 24 hours a day, 7 days a week. Placing an order by the Store's customer constitutes an offer to conclude a sales contract for the products subject to the order within the meaning of art. 66 § 1 of the Civil Code.
3.2. Placing an order should be understood as choosing the type and number of products at www.albiondepot.co.uk, clicking the "add to cart" icon, completing the order form, choosing the payment and delivery method, and then approving and sending the order by clicking the icon "Order and pay". Orders placed through the Store entail the obligation to pay.
3.3. An indispensable element of the ordering procedure is that the Customer has read and accepted these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order. Lack of acceptance of these Regulations during the procedure pplacing an order prevents the possibility of purchasing the goods through the Store and requires agreeing on the terms of the transaction in another form.
3.4. After the Customer submits a correctly completed order form, the Store immediately confirms receipt of the order by sending the Customer an appropriate e-mail to the e-mail address provided by the Customer. As soon as the Customer receives the above e-mail, a sale and purchase agreement is concluded between the Customer and the Seller. This kind of electronic message also confirms the conclusion of a distance contract. The attachment to the e-mail is a PDF document containing all order data and a withdrawal form.
3.5. Agreements concluded through the Store are concluded in Polish or another language of your choice.
4. Prices and payment.
4.1. The prices of products presented on the Store's websites are gross prices (i.e. they contain all components such as duties and taxes, including VAT) and are expressed in British pounds.
4.2. The prices of goods on the Store's pages do not include delivery costs. Product delivery costs (including transport and delivery charges)and e-mail services) are indicated to the Customer when placing the order, including when the Customer wishes to be bound by the sales contract. The cost of delivery depends on the delivery method chosen when ordering. The total cost of the order, including the price of the product and the cost of delivery, is visible at the summary of the order.
4.3. The binding and final price is the price at the time the order is placed by the Customer.
4.4. Payment for the ordered goods can be in the forms of payment that can be selected in the order form. You can choose from 3 available payment options it is
a) Payment to a bank account
b) Payment on delivery
c) Przelewy24
4.5. Receipts, bills or VAT invoices are issued for all goods ordered in the Store.
5. Delivery.
5.1. Delivery of the product to the Customer is payable, unless the sales contract provides otherwise (see point 4.2 of the Regulations) or the Customer arranges transport himself or personally collects.
5.2. The ordered products are delivered via courier or Poczta Polska,according to the Customer's choice when placing the order. The ordered goods are delivered - depending on the Customer's choice - directly to the Customer's address indicated on the order form. 5.3. Deliveries of goods ordered through the Store are carried out in the Republic of Poland. If you want to buy goods with a place of delivery outside of the Republic of Poland, please contact the Store before placing the order to determine the possibility of making the delivery and its costs. In this situation, delivery costs will be determined individually and communicated to the customer before ordering. 5.4. The delivery time is 2 to 14 business days from the day the customer places the order, unless a different date is specified in the product description or when placing the order.
5.5. After receiving the package, the Customer should, if possible, check the condition of the package in the presence of the supplier. In the event of any damage to the shipment during transport, it is advisable, as far as possible, to refuse to accept the shipment by the Customer or to write in the presence of the supplier a protocol specifying the condition of the shipment and the circumstances of the damage, which will significantly facilitate any complaint procedure.
"> 6. Complaint handling procedure.
6.1. The store is obliged to provide customers with items sold without physical and legal defects (warranty). In the event of defective purchased goods, Customers have the rights provided for in the Act of 23 April 1964 Civil Code (Journal of Laws of 2014, item 121, as amended), in particular in the part relating to warranty (art. 556 et seq.).
6.2. Complaints shall be submitted to the address of the Store's headquarters referred to in point 1.1 of the Regulations. The complaint should include the customer's contact details, information on the type of defects and the date of their finding, the customer's request, and in case of doubt also some kind of confirmation of the purchase of the advertised product in the store. The above content of the complaint has the form of a recommendation, and complaints with other content will also be considered by the Seller.
6.3. If it is necessary for the Seller to become acquainted with the item sold to recognize the complaint, the Customer who exercises the warranty rights will be obliged at the Seller's expense to deliver the item to the place indicated in the sales contract, and if such place is not specified in the contract - to the place, in which the item was delivered to the customer. If, due to the type of item or the way it was installed, delivery of the item by the Customer would be excessively difficult, the Customer shall be obliged tomake the item available to the Seller at the place where the item is located.
6.4. The store will respond to customer complaints within 14 days.
6.5. The store does not provide a separate warranty on the products sold (some products may be covered by the manufacturer's warranty), as well as does not provide after-sales services.
7. Right to withdraw from the contract.
7.1. In accordance with art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). A customer who is a consumer who has entered into a distance contract through the Store may withdraw from it within 14 days without giving a reason and without costs, except for the costs specified in points 7.4, 7.5 and 7.8 of the Regulations. Information on the right to withdraw, including in particular information on the manner and time limit for exercising the right to withdraw from the contract, and on the costs of returning things in the event of withdrawal from the contract, which shall be borne by the Customer, is attached as Annex 1 to these Regulations.
7.2. The customer may use the model statement of withdrawal from the contract attached to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), as well as the return form sent to the e-mail address of the customerand after completing the order, however, it is not mandatory.
7.3. In the event of withdrawal from the contract, this contract is considered void. If the Customer who is a consumer made statements before the Seller accepted his offer, the offer ceases to be binding.
7.4. If the Customer has chosen a method of delivery other than the cheapest regular delivery method offered by the Seller, the Seller is not obliged to reimburse such Customer for additional costs incurred by him.
7.5. The customer bears the direct cost of returning the item. If, due to their nature (e.g. bulky goods), goods cannot be returned by regular mail, the cost of returning the goods will depend on the price list of the carrier providing the transport service.
7.6. The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
7.7. The Customer is not entitled to withdraw from a distance contract in relation to the contracts listed in art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), and in particular:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
b) in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
c) in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
d) in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
7.8. If the Customer has demanded to start providing services (if such services are provided by the Seller at all) before the deadline to withdraw from the contract, he will pay the Seller an amount proportional to the scope of services fulfilled until the Customer has informed the Seller about the withdrawal from this contract.
7.9. The customer should secure the returned goods in such a way as to minimize the risk of damage in transit.
8. Out-of-court consideration methodsclaims and redress.
8.1. If the entrepreneur has not accepted the complaint of the customer who is a consumer and he does not agree with his decision, he can use the available extrajudicial means of dealing with complaints and redress.
8.2. In particular, the Customer has the option of requesting the competent provincial inspector of Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended). Mediation is voluntary (both parties must agree to it), and any agreement of the parties must also be the result of agreement between the two parties. Successful submission of an application for mediation does not guarantee that it will be carried out, nor the result.
8.3. The customer also has the option of requesting the resolution of the dispute arising from the concluded sales contract by a permanent consumer arbitration court at the voivodeship inspector of the Trade Inspection referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended). The rules of organization and operation of permanent consumer courts of arbitration are set out in the Regulation of the Minister of Justice of 25 September 2001 on thelosing the rules of organization and operation of permanent consumer arbitration courts (Journal of Laws 2001, No. 113, item 1214).
8.4. Detailed information on out-of-court complaint consideration and redress is also available at the headquarters and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection and Voivodship Inspectorates of the Trade Inspection.
9. Personal data protection.
9.1. The Seller processes the personal data of its customers in accordance with the provisions of the Act of 29 August 1997. on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926) and the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422, as amended as amended).
9.2. Providing personal data by the customer is voluntary. Customers have the right to request supplementing, updating, rectifying personal data, temporarily or permanently suspending their processing or deleting them.
9.3. The administrator of personal data provided by the Customers is the Seller referred to in point 1.1. Regulations.
10. Final Provisions
10.1. The Seller honors all consumer rights provided for in the provisions of generally applicable law, in particular in the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights arising from legal provisions. All possible doubts should be explained in favor of consumers using the Store. The provisions of the Regulations less favorable to the consumer than the provisions of the above-mentioned the acts are invalid and the provisions of this act apply in their place.
10.2. Changes to the Regulations may occur for important reasons, in particular in the event of a change in the law. In the event of permanent contracts being concluded under these Regulations, the amended Regulations shall bind the Customer if the requirements specified in art. 384 and 3841 of the Civil Code, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 14 days from the date of notification. In the event of conclusion of contracts of a different nature than continuous contracts pursuant to these Regulations, amendments to the Regulations shall not in any way affect the rights of Customers acquired before the date of entry into force of the amendments.
10.3. The attachments to the contract are: 1. Information about the right of retirementwithdrawal from the contract, 2. Model declaration of withdrawal from the contract. These annexes constitute an integral part of the Regulations.
10.4. The Regulations have been in force since December 25, 2014. Agreements concluded before the entry into force of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827) and these Regulations shall apply to the existing provisions.
INSTRUCTIONS ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
(Article 27 of the Act of 30 May 2014 on consumer rights)
The right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.
To exercise the right of withdrawal, you must inform us (store address: Gdańska 13 e, 84-200 Wejherowo, tel. 058 572 64 54 or 608 691 988 about your decision to withdraw from this contract by an unequivocal statement (e.g. the writingsfor sent by post or e-mail).
You can use the model withdrawal form, but it is not mandatory.
To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Effects of withdrawal from the contract :
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery (except for additional costs resulting from the method of delivery chosen by you other than the cheapest regular delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.
The refund of payments will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until we receive the item or untilthe time it takes us to provide proof of her return, whichever comes first.
Please send or return the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline.
You will have to bear the direct cost of returning the goods.
You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the thing.
MODEL WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)
The terms of all returns must be agreed with Albion Depot as we use external warehouses. Contact us only by email at albion.depot.ltd@gmail.com.
ALBION DEPOT LTD
Company number 14663882
Registered office address:
158 Uxbridge Road West Ealing, London, England, W13 8SB
https://find-and-update.company-information.service.gov.uk/company/14663882
- I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract of delivery of the following items (*) contract for specific work relyperforming the following things (*) / for providing the following service (*):
.................................................. .............................................
.................................................. .............................................
- Date of conclusion of the contract (*) / collection (*):
.................................................. .............................................
- Name of consumer (s):
.................................................. .............................................
- Address of consumer (s):
.................................................. .............................................
- Signature of consumer (s): .......................................... ..
(only if the form is sent in paper version)
- Date: ............................
(*) Delete as applicable.